Reflective Dual-Attach No Pull Harness - Medium - Red
Webbing color charts
Returns & Policies
We accept returns, exchanges, and cancellations
Contact us within: 5 days of delivery
Ship items back within: 14 days of delivery
Request a cancellation within: we cannot guarantee cancellations on personalized items - contact us right away and we'll do our best to accommodate.
Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns for:
- Custom or personalized orders
- Digital downloads
REFUNDS & EXCHANGES
- RETURNS REQUIRE PRIOR AUTHORIZATION. You must contact us PRIOR to returning an item. Items shipped back without prior authorization will be considered forfeited and subject to resale or disposal without notice or refund.
- Rarely, returns of certain items may incur up to a 25% restocking fee.
- Custom sizes, personalized items, or sale/clearance items may not be eligible for return or may be subject to the restocking fee mentioned above.
- ALL HARNESSES will incur a 25% restocking fee upon return.
- Any refunds given EXCLUDE original shipping & handling costs. Orders which qualified for free shipping will be refunded minus actual shipping & handling costs.
- Returns must be received within 14 days of delivery* to be eligible for refund or exchange. *Delivery date will be determined by the USPS timestamp of delivery to the address on the order.
- If we sent the wrong item, we will work to correct the mistake promptly. This may include issuing a pre-paid return label so that you can return the incorrect item to us while we re-ship the correct item.
- Exchanges are simplified by issuing refunds so the customer may place a new order. Many customers prefer to place a new order immediately so that we can begin making their items while awaiting their returned item.
- Refunds are processed once returned items are received at our shop, inspected, and approved. You should receive an e-mail notification of your refund. It may take 3-5 business days for funds to appear on your account/statement. This is fully dependent upon your financial institution, contact them with questions or concerns.
- Returned items must be in new, unused, resalable condition to be eligible for refund, partial or full.
WARRANTYWe guarantee all of our items for a period of 60 days from purchase for hardware defects or craftsmanship defects only. Wear and tear is excluded from this warranty. If you experience breakage as a result of a hardware or craftsmanship defect within the 60 days warranty period, you may return the item to us for repair or replacement* at no extra cost. Buyer pays return shipping of the defective item, we will cover shipping costs of the new or repaired item.
*Replacement is at seller's discretion only. Replacement items must be of equal or lesser value of original item, else buyer will be responsible for the difference in cost.
No product for dogs is indestructible; wear and tear is normal and will not be considered a defect.
All Warranties will be considered NULL and VOID if the item has been modified, repaired, or otherwise tampered with by anyone other than Fox Valley Pet Wear.
AFTER THE WARRANTY
If more than 60 days has passed and a piece of your gear is damaged, we can often repair it for a low, reasonable fee. Contact us with any issues.
Your order may be started immediately upon order receipt (especially engraved items). Cancellation may not be possible, but please contact us ASAP if you need to request a cancellation or change to your order, we will be happy to make changes to orders that have not been started.
ORDER INFORMATION AND QUESTIONS
If we have questions about your order, which is common, we will contact you through the email you provided. PLEASE PROVIDE A VALID EMAIL ADDRESS. Remember to check your email (and spam folder) if you are waiting on an order from us. We do not have a business phone line so we appreciate your willingness to correspond through e-mail only.
Orders are subject to cancellation at any time if information is missing from an order and the buyer has failed to reply to messages/emails.
Please understand, each item is hand-made so no two will be exactly alike. No product for dogs is indestructible, and pet gear will show wear after extended use, rough play/handling, and/or certain environmental influences out of our control. Normal wear and tear will not be considered a defect.
Please remember we are not Walmart or Amazon, we are a small family-owned business. We make every attempt to handle returns, warranties, and order changes fairly and reasonably. We hope our customers will do the same.