Items are most often shipped Ground Advantage or Priority and should arrive within 2 - 7 business days after shipping (lower 48 states only). International shipping is First Class International, and arrival time is dependent upon your location but can be anywhere from 7-21 days or more.

Note that shipping speed is independent of production time. Click here to read more about production times. All items include tracking information through USPS or UPS, with the exception of tags marked "by Boomerang". These tags ship directly from CA without tracking. Shipping from California usually takes about 3 days, but it is not unheard of for these packages to be en route for up to two weeks.


We are currently unable to ship to ALL European Union countries. Apologies! We DO ship to all other countries!


Make sure your address on file is correct - this is where your items will ship! Items returned because of an incorrect address will be charged for repeat shipping.


Are the responsibility of the recipient. Please familiarize yourself with your chosen shipping service and their application of such fees.


In order to keep your shipping costs low, our packaging is simple - no fancy hang-tags and no frilly boxes, bows, or bags. These things are visually appealing but do not add value or function to your pet's item(s) and only add cost to your order. You can expect your items to arrive in a simple bubble mailer or similar packaging. We do include small informational fliers with nearly all of our shipments - please review these documents when you receive your package.


Rarely, a shipment is marked "delivered" but a customer has not received it.

There are a few reasons this can happen, which we won't get into here, but frequently these packages turn up in a day or two.

The first course of action if you notice this has happened is to speak to your letter carrier or someone at your local post office. They have GPS scans on all deliveries so they should be able to help you track down where it may have ended up.

USPS does not allow insurance claims or lost mail claims to be filed on any package with a delivery scan. The quickest way to find your package is to talk to your letter carrier or call your local post office.


If your package still shows "in transit" but it is more than 7 days past the estimated delivery date, please reach out to us to let us know.

If your package was marked delivered and it's been more than 1 or 2 days, see MISSING DELIVERED PACKAGES above.

If more than 60 days have passed and you have not contacted us about a package that is marked delivered, regrettably at this point we cannot offer any support. USPS recycles tracking numbers, and we see fraud attempts with increasing frequency in this type of situation. You MUST notify us of a missing package within 60 days of the estimated delivery date, but ideally within 10 days so we can make a note of it.

It is the customers responsibility to provide a safe delivery location. If you have been victim to mail/package theft in the past, please provide a secure shipping address (like a PO box or place of business) for your order AND file a police report for the missing package(s).