Turnaround times

Every item in our shop (with the exception of Boomerang & West Paw products) is made by us, right here in central Wisconsin.

We do not have employees. We do not have a factory in China.

We are a small family-owned-and-operated business, dedicated to making the best custom pet gear we can. In order to provide a wide variety of customizable items, our production times are typically in the 1-3 day range. Our average fulfillment time is under 20 hours!

It is important to note that production time is independent of transit time.

Production time is the time it takes us to cut, sew, personalize, perfect, and pack your order. We offer Rush Processing for those last-minute orders that you need in a hurry, and we also have a collection of Ready-To-Ship items that you can expect to ship within 24-48 hours.

Shipping Speed or Transit Time is determined by the shipping option you choose at checkout. Economy shipping (Ground Advantage) is 2-5 business day within the US, and Priority is generally 2-3 business days within the US. International shipments can take anywhere from a week (most typical of Canada) to 4-6 weeks (most typical of Australia, NZ, Asia, etc).

**USPS no longer guarantees delivery within a stated time frame. Even Priority Express, which used to be their 'overnight' service, is now 1-2 business days.

*Free shipping insurance: All packages shipped USPS Ground Advantage, Economy, or UPS Ground include $100 of insurance at no additional cost to you. Insurance is not included on any products marked "by Boomerang".

Turnaround times are subject to change at any time depending on order volume. We update the bar at the top of our webpages regularly, so always check there for current production times.

Of course, if we need clarification of something or a proof approval, expect your order to take longer - waiting for an email from customers is the number one reason orders are delayed.