Every item in our shop (with the exception of Boomerang products) is made by us, right here in northeast Wisconsin. We do not have employees. We do not have a factory in China. We are a small family-owned business, dedicated to making the best custom pet gear we can. In order to provide a wide variety of customizable items, our production times are typically in the 1-2 week range. Some items like DIY materials and ID tags typically ship quickly, often within a day or two (sometimes three).
During our busy seasons, turnaround times may stretch to 3 weeks. We update the bar at the top of our webpages regularly, so always check there for current wait times.
We realize customers love the speed of Amazon with their near-immediate fulfillment and 1-2 days shipping, but we hope our customers can understand and appreciate the fact that every single item is made, one at a time, after you order it. Great things take time. All of our sewing and shipping is done by just a single person. We appreciate Every. Single. Order. We hope you'll love our gear as much as we love making it!