We respond to nearly all inquiries within 1 business day. If it has been more than 4 days and you haven't heard from us, please send another message! We probably didn't receive it.
But first, be sure to check your spam folder for our reply. If you find it there, add our email address to your contact list so the next one gets delivered to your inbox.
If you are contacting us regarding an order, you MUST include your order number. You can find it on any of the automated emails (order confirmation, shipping, etc).