Suggested Line Limits:

• 3/8” buckles - 1-2 lines, up to 12 characters per line
  

• 5/8" buckles - 3 lines or less.

• 3/4" buckles - 3-4 lines or less

• 1" buckles - 5 lines or less.

• 1.5" buckles - up to 8 short lines.

• Less than 15 characters per line is STRONGLY recommended.

• Basic fonts are best for small buckles or lots of text
  
• Script fonts are best paired with MINIMAL text and/or large buckles
  
• CHECK - YOUR - SPELLING! We copy and paste so be sure to have it correct
• There will be *no refunds or exchanges* on engraved items. All sales are final on personalized items.
• You may request up to 2 digital proofs for no extra charge.
  
• We reserve the right to make small changes to your text for balance and legibility reasons.

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Each collar type has its own size chart. Our sizes are unique to our brand.

Actual size ranges may vary by up to 1". Please measure your pet prior to ordering and utilize our FREE custom sizing to ensure the best fit and avoid the hassle of returns.

Width Guidelines

A very flexible rule of thumb for choosing width:

• 3/8" for toy breeds, under 10 lbs
• 5/8" for small breeds, 10-30 lbs
• 3/4" for medium breeds, 20-50 lbs
• 1" for large breeds, 40-100 lbs
• 1.5" for giant breeds, 100+ lbs

Sizing

As always, Fox Valley Pet Wear will custom-size your gear to fit your pet for no extra charge! All you need to do is provide measurements with your order.**

** if your measurement and request-details align with one of our standard sizes, we may provide the standard size. We will use our professional opinion or reach out to you with questions.

One more thing about custom sizing...

Keep in mind we cannot add range to one end without sacrificing range from the other. Expect roughly 3" of range for small sizes, 5" for medium sizes, 7" for large sizes, and so on.

 

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REFUNDS & EXCHANGES

• RETURNS REQUIRE PRIOR AUTHORIZATION. You must contact us PRIOR to returning an item. Items shipped back without prior authorization will be considered forfeited and subject to resale or disposal without notice or refund.
• Rarely, returns of certain items may incur up to a 25% restocking fee.
• Custom sizes, personalized items, or sale/clearance items may not be eligible for return or may be subject to the restocking fee mentioned above.
• ALL HARNESSES will incur a 25% restocking fee upon return. Restock fees will be waived on harness exchanges.
• ALL FI-COMPATIBLE webbing collars will incur a 10% restocking fee upon return. Restock fees will be waived on Fi-collar exchanges.
• No Refunds or Exchanges on FI-COMPATIBLE BIOTHANE collars. All sales are final on these items, even non-customized or personalized collars.
• Any refunds given EXCLUDE original shipping & handling costs. Orders which qualified for free shipping will be refunded minus actual shipping & handling costs.
• Returns must be received within 14 days of delivery* to be eligible for refund or exchange. *Delivery date will be determined by the USPS timestamp of delivery to the address on the order.
• If we sent the wrong item, we will work to correct the mistake promptly. This may include issuing a pre-paid return label so that you can return the incorrect item to us while we re-ship the correct item.
• Exchanges are simplified by issuing refunds so the customer may place a new order. Many customers prefer to place a new order immediately so that we can begin making their items while awaiting their returned item.
• Refunds are processed once returned items are received at our shop, inspected, and approved. You should receive an e-mail notification of your refund. It may take 3-5 business days for funds to appear on your account/statement. This is fully dependent upon your financial institution, contact them with questions or concerns.
• Returned items must be in new, unused, resalable condition to be eligible for refund, partial or full. Any loss in value on a returned item will be deducted from the return amount.

WARRANTY

We guarantee all of our items for a period of 60 days from purchase for hardware defects or craftsmanship defects only. Wear and tear is excluded from this warranty. If you experience breakage as a result of a hardware or craftsmanship defect within the 60 days warranty period, you may return the item to us for repair or replacement* at no extra cost. Buyer pays return shipping of the defective item, we will cover shipping costs of the new or repaired item.

*Replacement is at seller's discretion only. Replacement items must be of equal or lesser value of original item, else buyer will be responsible for the difference in cost.

No product for dogs is indestructible; wear and tear is normal and will not be considered a defect.

EXCEPTIONS

AFTER THE WARRANTY