Repairs
Repairing your item back to good-as-new condition!
Frequently Asked Questions
Are "Quick Release" buckles the same as "Breakaway" buckles?
This one is so common and so many pet-parents are horrified to learn that "quick release" is NOT the same as "breakaway." Quick release buckles, also called side-release buckles, have two 'buttons' on their sides that a person must squeeze or pinch to open. They are 'quick' compared to the older style belt-type closure that has a tongue-buckle and holes punched in the other end. Quick release buckles can be opened under pressure - tongue-buckles must be tightened slightly to open them fully - this is problematic if the collar is already pulled too tightly.
Breakaway buckles or breakaway clasps will pop open with a certain amount of force and do not require a human to do so. Breakaway clasps are ideal for unsupervised activities. Use with a leash requires the leash clip to be clipped to both D-rings to bypass the breakaway feature. Failure to secure both D-rings on a leash or tie out will result in the collar falling off and the dog getting loose.
Are metal buckles breakaway?
No, metal buckles are not breakaway. HOWEVER - Choosing a metal buckle will not affect the breakaway function of your collar! Each of our dog breakaway collars have two clasps - a traditional side-release buckle that you must 'pinch' to open AND a plastic breakaway clasp.
See also the difference between 'quick release' and 'breakaway' buckles.
My breakaway collar falls off too easily - what do I do?
If you don't see any physical damage to the clasp (chips, cracks, bite marks, etc) it is most likely that the included hook and loop reinforcement has either been removed or lost. Those are necessary for larger dogs to prevent accidental breakaways.
In our experience, nearly all instances of accidental breakaways is a result of the reinforcement being removed or lost.
Our clasps are engineered to work with dogs of all sizes, so they do have a relatively low break force to safely accommodate smaller dogs. The hook and loop reinforcement provides approximately 12-15 additional pounds of break force. Your collar will still break away with the reinforcement in place. Replacements can be ordered here.
My buckle text is wrong or outdated. What can I do?
If the buckle is on a breakaway collar, you can order a replacement here.
If the buckle is on any other type of gear, contact us to see what your options are. Most often we'll need the collar to be sent in to have the buckle replaced.
Why are there 'upgrade' items in my cart?
Upgrade items are automatically added to your cart when you select an upgrade from a product page - a metal buckle, personalization, an extra D-ring, etc. These show as a separate line item in your cart, but they are "tied" to the item directly above it.
If you delete these items from your cart, you will not be charged for them, and your order will not receive them.
Occasionally, we may reach out via e-mail or text to confirm the removal of these upgrade items if it seems unusual. For example, you purchase 4 collars with engraved buckles, but someone one engraved buckle upgrade was deleted while the other 3 remain.
Similarly, if an upgrade remained in the cart after the parent product was removed, we will refund that item for you automatically.
To ensure your order is processed without delay, it's best to either leave a note in the Special Order Instructions box explaining briefly any deletions OR remove the items from the cart then revisit the product page and make the corrected selections to avoid confusion and delays.
Let customers speak for us
I ordered 4 breakaway collars and couldn't be happier with my purchase. We have 2 dogs and 2 grand-dogs, 3 of which are escape artists. I wanted a way to identify our dogs but safely and these collars do exactly that. They are safe and high quality. We got the reflective collars with the metal engraved clasps. The engraving is clean and very legible and the collars do breakaway just as described. There is a gap in the market for dog breakaway collars and Fox Valley fills that gap perfectly. Thank you for making our furry family members safe.
I bought one of these for all five of my dogs because I have 2, 18 month old standard poodles and they play pretty rough at times. These are high quality, excellent looking collars and they work as advertised!
Bought a breakaway because my shiba got caught on one of my cabinet handles with a regular collar...so this is safe but has his name in case he gets out of the house…we use his harness for walks. Love the pattern
Had this for about a month on a Kong 1.25 wide collar. Fits great no chance of it coming off without us taking it off. We got slate and font is easy to read and hasn't been scratched even with dogs wrestling and playing rough. Would definitely buy again down the road.
I was expecting fabric like most of the decorative collars, but this is the webbing so it should look nice for much longer! Really cute. I am sure I will get more.
When my friend told me forever ago that her poodle got strangled when their collar got caught on a fence I became worried about leaving collars on my dogs; however, I do like to keep them on because of the ID tags. Breakaway collars are the perfect solution. They can wear their collars and if they happen to get caught they won't strangle themselves. I like the collar I ordered for my pup and will definitely be ordering another one when he outgrows it. The shipping was fast and customer service seems great! I also like the piece of velcro (I think?) they included with the collar to make the collar harder to break off for larger dogs. It also gives instructions on how to cut the velcro to change the amount of force required for the collar to break apart.
These pet tags are absolutely beautifully engraved and the perfect size for my 1.5" collars for my dogs! Love the font and color choices! They shipped quickly and in perfect condition - thank you!
I ordered 2 collars with an add on for both and they both look great! We haven't had to rely on the breakaway part yet, but I'm glad it's there. We had an incident with other collars that was definitely scary. I like that these collars have a way to override the breakaway feature with an extra band around the breakaway part made for larger dogs (mine are 65lb and 85 lbs). I also really like the reflective portion of the collar and the engraved details. Overall these seem really well made and I'm glad I got these collars!
Love this company - they are my "go-to" for all my dog's collars - thank you so much for your professional yet personal service.
At first I ordered the wrong size, and the owner was so kind and understanding and I was able to exchange for the appropriate size for my 20lb cat. thus collar is perfect to hold a Whistle Go Explore! It was exactly what I was looking for. Thank you!
Perfect collar for my very active and playful German Shepherds. So glad I found these breakaway collars. The collars give me peace of mind
I feel much safer now that my pup has a breakaway collar on, and weve gotten lots of compliments on the fun bumblebee print. Thank you!
The description is factual that they are huge, which you should expect if you're ordering one to fit a 1.5 inch collar. It goes right on, is curved for comfort, doesn't jingle, text shows up beautifully. I am VERY satisfied with this purchase, and will come back when I need another one!
The colors are beautiful and the construction is great. We had a near miss with a freak accident with our old collars and are so glad to find these breakaway collars
After one dog twisted through his harness and made a dash for the main road, I 100% recommend everyone get a harness to collar safety clip. I got the 5/8" and it was big when my doodle was 8 weeks old, but now that she's 16 weeks old, it's a great size.
