PRINTS - Martingale Dog Collar - 23 prints | 4 widths

$24.00
$24.00

Returns & Policies

We accept returns, exchanges, and cancellations

Contact us within: 5 days of delivery
Ship items back within: 14 days of delivery
Request a cancellation within: we cannot guarantee cancellations on personalized items - contact us right away and we'll do our best to accommodate.
Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns for:
  • Custom or personalized orders
  • Digital downloads

REFUNDS & EXCHANGES

  • RETURNS REQUIRE PRIOR AUTHORIZATION. You must contact us PRIOR to returning an item. Items shipped back without prior authorization will be considered forfeited and subject to resale or disposal without notice or refund.
  • Rarely, returns of certain items may incur up to a 25% restocking fee.
  • Custom sizes, personalized items, or sale/clearance items may not be eligible for return or may be subject to the restocking fee mentioned above.
  • ALL HARNESSES will incur a 25% restocking fee upon return. Harness exchanges will not be charged restocking fees.
  • Any refunds given EXCLUDE original shipping & handling costs. Orders which qualified for free shipping will be refunded minus actual shipping & handling costs.
  • Returns must be received within 14 days of delivery* to be eligible for refund or exchange. *Delivery date will be determined by the USPS timestamp of delivery to the address on the order.
  • If we sent the wrong item, we will work to correct the mistake promptly. This may include issuing a pre-paid return label so that you can return the incorrect item to us while we re-ship the correct item.
  • Exchanges are simplified by issuing refunds so the customer may place a new order. Many customers prefer to place a new order immediately so that we can begin making their items while awaiting their returned item.
  • Refunds are processed once returned items are received at our shop, inspected, and approved. You should receive an e-mail notification of your refund. It may take 3-5 business days for funds to appear on your account/statement. This is fully dependent upon your financial institution, contact them with questions or concerns.
  • Returned items must be in new, unused, resalable condition to be eligible for refund, partial or full.

WARRANTY

We guarantee all of our items for a period of 60 days from purchase for hardware defects or craftsmanship defects only. Wear and tear is excluded from this warranty. If you experience breakage as a result of a hardware or craftsmanship defect within the 60 days warranty period, you may return the item to us for repair or replacement* at no extra cost. Buyer pays return shipping of the defective item, we will cover shipping costs of the new or repaired item.

*Replacement is at seller's discretion only. Replacement items must be of equal or lesser value of original item, else buyer will be responsible for the difference in cost.

No product for dogs is indestructible; wear and tear is normal and will not be considered a defect.

EXCEPTIONS

All Warranties will be considered NULL and VOID if the item has been modified, repaired, or otherwise tampered with by anyone other than Fox Valley Pet Wear.

AFTER THE WARRANTY

If more than 60 days has passed and a piece of your gear is damaged, we can often repair it  for a low, reasonable fee. Contact us with any issues.

ORDER CHANGES

Your order may be started immediately upon order receipt (especially engraved items). Cancellation may not be possible, but please contact us ASAP if you need to request a cancellation or change to your order, we will be happy to make changes to orders that have not been started.

ORDER INFORMATION AND QUESTIONS

If we have questions about your order, which is common, we will contact you through the email you provided. PLEASE PROVIDE A VALID EMAIL ADDRESS.  Remember to check your email (and spam folder) if you are waiting on an order from us. We do not have a business phone line so we appreciate your willingness to correspond through e-mail only.
Orders are subject to cancellation at any time if information is missing from an order and the buyer has failed to reply to messages/emails.

OTHER

Please understand, each item is hand-made so no two will be exactly alike. No product for dogs is indestructible, and pet gear will show wear after extended use, rough play/handling, and/or certain environmental influences out of our control. Normal wear and tear will not be considered a defect.
Please remember we are not Walmart or Amazon, we are a small family-owned business. We make every attempt to handle returns, warranties, and order changes fairly and reasonably. We hope our customers will do the same.

Pet owners are responsible for their pets and the gear used. Always inspect items carefully and discontinue use if they show wear or breakage. Fox Valley Pet Wear will not be responsible for injuries or misuse of our products. Use good judgment and common sense with the safety of your pet in mind at all times.

Patterned Webbing Adjustable Martingale Dog Collar in your choice of 20 patterned webbings. Our patterned webbing is UV, moisture, and rot resistant. It's made here in the USA and it's soft with a touch of stiffness, but silky-smooth and comfortable!

Martingale collars are great for dogs who "back out" of their collars, or dogs who have large necks compared to their heads. They are safe for use on walks and around the house, but are not recommended for tie-outs*. Martingale collars usually need to be adjusted after they are placed over the dog's head, because there is no buckle. If you have any questions about the fit or function of martingales, or any of my collars, feel free to send us a message..


Size & Width
Measure your dog's neck or collar per the photo. Choose appropriate size range & width. Remember that the collar must adjust large enough to fit over your dog's head. **Listed size ranges may vary up to 1/2".

If your dog falls between sizes OR is a growing puppy, please measure their neck or a current collar and include your measurement with your order. We will custom-size your collar, free of charge. Custom-sized collars will be adjustable in either direction, or in the case of a puppy, will only adjust upwards to allow the most room for growth.

Add-On Options

Add a mini tag ring to hang tags without affecting the adjustable range. NOT to be used for leash attachment. Protects your buckle from damage from dangling tags!

 Add an additional D-ring for hanging tags - this is a full-size D-ring sewn in at the adjustment slide.


General Information

  • Size Charts & Collar Types
  • Made to order with “perfect-fit adjustability”
  • Fully adjustable
  • 2000lb nylon webbing core & triple reinforced stitching
  • Highest quality hardware and buckles
  • Meticulously handcrafted with strength and durability in mind
  • Proudly made in the USA
  • Machine washable