PRINTS - Martingale Dog Collar - 23 prints | 4 widths
Webbing color charts
Returns & Policies
We accept returns, exchanges, and cancellations
- Custom or personalized orders
- Digital downloads
REFUNDS & EXCHANGES
- RETURNS REQUIRE PRIOR AUTHORIZATION. You must contact us PRIOR to returning an item. Items shipped back without prior authorization will be considered forfeited and subject to resale or disposal without notice or refund.
- Rarely, returns of certain items may incur up to a 25% restocking fee.
- Custom sizes, personalized items, or sale/clearance items may not be eligible for return or may be subject to the restocking fee mentioned above.
- ALL HARNESSES will incur a 25% restocking fee upon return. Harness exchanges will not be charged restocking fees.
- Any refunds given EXCLUDE original shipping & handling costs. Orders which qualified for free shipping will be refunded minus actual shipping & handling costs.
- Returns must be received within 14 days of delivery* to be eligible for refund or exchange. *Delivery date will be determined by the USPS timestamp of delivery to the address on the order.
- If we sent the wrong item, we will work to correct the mistake promptly. This may include issuing a pre-paid return label so that you can return the incorrect item to us while we re-ship the correct item.
- Exchanges are simplified by issuing refunds so the customer may place a new order. Many customers prefer to place a new order immediately so that we can begin making their items while awaiting their returned item.
- Refunds are processed once returned items are received at our shop, inspected, and approved. You should receive an e-mail notification of your refund. It may take 3-5 business days for funds to appear on your account/statement. This is fully dependent upon your financial institution, contact them with questions or concerns.
- Returned items must be in new, unused, resalable condition to be eligible for refund, partial or full.
WARRANTYWe guarantee all of our items for a period of 60 days from purchase for hardware defects or craftsmanship defects only. Wear and tear is excluded from this warranty. If you experience breakage as a result of a hardware or craftsmanship defect within the 60 days warranty period, you may return the item to us for repair or replacement* at no extra cost. Buyer pays return shipping of the defective item, we will cover shipping costs of the new or repaired item.
*Replacement is at seller's discretion only. Replacement items must be of equal or lesser value of original item, else buyer will be responsible for the difference in cost.
No product for dogs is indestructible; wear and tear is normal and will not be considered a defect.
AFTER THE WARRANTY
ORDER INFORMATION AND QUESTIONS
Pet owners are responsible for their pets and the gear used. Always inspect items carefully and discontinue use if they show wear or breakage. Fox Valley Pet Wear will not be responsible for injuries or misuse of our products. Use good judgment and common sense with the safety of your pet in mind at all times.
Martingale collars are great for dogs who "back out" of their collars, or dogs who have large necks compared to their heads. They are safe for use on walks and around the house, but are not recommended for tie-outs*. Martingale collars usually need to be adjusted after they are placed over the dog's head, because there is no buckle. If you have any questions about the fit or function of martingales, or any of my collars, feel free to send us a message..
Size & Width
Measure your dog's neck or collar per the photo. Choose appropriate size range & width. Remember that the collar must adjust large enough to fit over your dog's head. **Listed size ranges may vary up to 1/2".
If your dog falls between sizes OR is a growing puppy, please measure their neck or a current collar and include your measurement with your order. We will custom-size your collar, free of charge. Custom-sized collars will be adjustable in either direction, or in the case of a puppy, will only adjust upwards to allow the most room for growth.
Add a mini tag ring to hang tags without affecting the adjustable range. NOT to be used for leash attachment. Protects your buckle from damage from dangling tags!
Add an additional D-ring for hanging tags - this is a full-size D-ring sewn in at the adjustment slide.
- Size Charts & Collar Types
- Made to order with “perfect-fit adjustability”
- Fully adjustable
- 2000lb nylon webbing core & triple reinforced stitching
- Highest quality hardware and buckles
- Meticulously handcrafted with strength and durability in mind
- Proudly made in the USA
- Machine washable