FAQ - Shipping - My tracking says delivered, but I don't see my package.

Rarely, a shipment is marked "delivered" but a customer has not received it.

There are a few reasons this can happen, which we won't get into here, but frequently these packages turn up in a day or two.

The first course of action if you notice this has happened is to speak to your letter carrier or someone at your local post office. They have GPS scans on all deliveries so they should be able to help you track down where it may have ended up.

USPS does not allow insurance claims or lost mail claims to be filed on any package with a delivery scan. The quickest way to find your package is to talk to your letter carrier or call your local post office. This process cannot be completed via USPS.com - you MUST call or physically go to the post office.