FAQ - My breakaway collar falls off too easily - what do I do?
If you don't see any physical damage to the clasp (chips, cracks, bite marks, etc) it is most likely that the included hook and loop reinforcement has either been removed or lost. This piece is necessary for larger dogs to prevent accidental breakaways.
All breakaway collars in lengths 13" or greater are shipped with a reinforcement piece already installed and include instructions inside the package. |
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In our experience, nearly all instances of accidental breakaways is a result of the reinforcement being removed or lost.
Our clasps are engineered to work with dogs of all sizes, so they do have a relatively low break force to safely accommodate smaller dogs. The hook and loop reinforcement provides approximately 12-15 additional pounds of break force. Your collar will still break away with the reinforcement in place. Replacements can be ordered here.