REFUNDS & EXCHANGES

• RETURNS REQUIRE PRIOR AUTHORIZATION. You must contact us PRIOR to returning an item. Items shipped back without prior authorization will be considered forfeited and subject to resale or disposal without notice or refund.
• Rarely, returns of certain items may incur up to a 25% restocking fee.
• Custom sizes, personalized items, or sale/clearance items may not be eligible for return or may be subject to the restocking fee mentioned above.
• ALL HARNESSES will incur a 25% restocking fee upon return. Restock fees will be waived on harness exchanges.
• ALL FI-COMPATIBLE webbing collars will incur a 10% restocking fee upon return. Restock fees will be waived on Fi-collar exchanges.
• No Refunds or Exchanges on FI-COMPATIBLE BIOTHANE collars. All sales are final on these items, even non-customized or personalized collars.
• Any refunds given EXCLUDE original shipping & handling costs. Orders which qualified for free shipping will be refunded minus actual shipping & handling costs.
• Returns must be received within 14 days of delivery* to be eligible for refund or exchange. *Delivery date will be determined by the USPS timestamp of delivery to the address on the order.
• If we sent the wrong item, we will work to correct the mistake promptly. This may include issuing a pre-paid return label so that you can return the incorrect item to us while we re-ship the correct item.
• Exchanges are simplified by issuing refunds so the customer may place a new order. Many customers prefer to place a new order immediately so that we can begin making their items while awaiting their returned item.
• Refunds are processed once returned items are received at our shop, inspected, and approved. You should receive an e-mail notification of your refund. It may take 3-5 business days for funds to appear on your account/statement. This is fully dependent upon your financial institution, contact them with questions or concerns.
• Returned items must be in new, unused, resalable condition to be eligible for refund, partial or full. Any loss in value on a returned item will be deducted from the return amount.

WARRANTY

We guarantee all of our items for a period of 60 days from purchase for hardware defects or craftsmanship defects only. Wear and tear, accidental damage, damage due to misuse, or loss is excluded from this warranty. If you experience breakage as a result of a hardware or craftsmanship defect within the 60 days warranty period, you may return the item to us for repair or replacement* at no extra cost. Buyer pays return shipping of the defective item, we will cover shipping costs of the new or repaired item.

*Replacement is at seller's discretion only. Replacement items must be of equal or lesser value of original item, else buyer will be responsible for the difference in cost.

No product for dogs is indestructible; wear and tear is normal and will not be considered a defect.

EXCEPTIONS

AFTER THE WARRANTY

SIDE RELEASE or FLAT BUCKLE collars are typical quick-release flat collars that are common in almost any commercial pet supply department. They are adjustable and are ideal for identification and tie-out purposes. They have the most room for adjustment of all the styles we sell.

MARTINGALE COLLARS are great for dogs who "back out" of their collars, or dogs who have large necks compared to their heads. They are very common among sight hound owners. They are safe for use on walks and around the house, but are not recommended for tie-outs*. Martingale collars usually need to be adjusted after they are placed over the dog's head, because there is no buckle.

QUICK RELEASE MARTINGALE COLLARS combine the benefits of a martingale with the ease-of-use of a side release. They offer a quick-release buckle to make putting it on and taking it off easier, with no adjustment each time. However, because of the added hardware, they have the least room for adjustment and should be purchased for full-grown dogs - unless you are willing to purchase more collars as your dog grows. This style is also only available for dogs with neck measurements of AT LEAST 9". Smaller collars will not have enough room for any adjustment, and so are not recommended.

HALF-CHECK (chain) MARTINGALE COLLARS are similar to Martingale collars, but have a chain loop instead of a nylon loop. Again, these are fine for around the house or on walks, but are not recommended for tie-out use*. Half-checks are also available in a quick-release style.

* Martingale collars are not recommended for tie-out use due to the tightening action – a dog could become tangled and strangle itself if left unsupervised. An additional D ring (sold separately) that allows for tethering without tightening is a safer option. As always, use common sense and take proper safety precautions.

BREAK AWAY COLLARS are adjustable and feature a unique plastic breakaway clasp that will come loose if the wearer gets caught on something (fence, crate, heat vents, another dog, etc). Double D rings allow you to safely use this collar with a leash. Premium quality buckle allows for quick on and off for normal use without causing wear on the breakaway mechanism. Perfect for dogs, goats, pigs, sheep, and other free-range animals

Sizing

Each collar style has its own size chart, and these sizes are unique to our brand. This chart is meant to be a guide only. Actual size ranges may vary by up to 1". Please measure your pet prior to ordering to ensure a proper fit.

As always, Fox Valley Pet Wear will custom size your gear to fit your pet for no extra charge! All you need to do is provide measurements with your order.

Keep in mind we cannot add range to one end without sacrificing range from the other. We often get requests for collars with very small starting sizes and large upper ranges. Such a range is impossible and requesting one will only delay your order. Expect roughly 3" of range for small sizes, 5" for medium sizes, 7" for large sizes, and so on.

Size	Side Release	Martingale	Quick Release Martingale	Break Away	Half Check	Quick Release Half Check
XS	7.5" - 11"	8" - 10"	N/A	7.5" - 10"	N/A	N/A
S	9" - 13"	9" - 12"	9" - 12"	9" - 12"	8.5" - 11"	N/A
M	11" - 17"	13" - 18"	13" - 16"	11" - 16"	11" - 16"	13" - 16"
L	14" - 22"	16" - 23"	16" - 20"	15" - 23"	14" - 21"	16" - 21"
XL	18" - 28"	18" - 29"	20" - 27"	19" - 31"	17" - 28"	20" - 29"
XXL	20" - 34"	22" - 34"	23" - 33"

 

Click any of the charts for full size view in a new tab

** CHARCOAL is sold out in the 5/8" width. We are discontinuing this color - contact us if you would like a Charcoal item in 1" or 3/4" wide, we have small quantities left in these widths.

All prints are LIMITED quantities. We typically don't re-order once a print sells out; we prefer to reserve the space for new prints as they are released from our manufacturer. 

Certain prints/widths may sell out without notice. As of 7/28/25, the following prints are low in stock so get them while you can!

• 1" SUPER DOG
• 1" SANTA FE
• 5/8" DAISY FIELDS
• 1" SUNNY DAYS
  
• 1.5" AUTUMN BREEZE

These are already sold out:

• 1" WOVEN METAL
• 1" DAISY FIELDS
• 1.5" TIE DYE
• 1" PAINT SPLATTER
• 1" GREEN BONES CAMO
• 5/8" & 3/4" SKULLS