FAQ - Why are there UPGRADE items in my cart - I didn't put them there - can I delete them?

Upgrade items are automatically added to your cart when you select an upgrade from a product page - a metal buckle, personalization, an extra D-ring, etc. These show as a separate line item in your cart, but they are "tied" to the item directly above it.

If you delete these items from your cart, you will not be charged for them, and your order will not receive them.

Occasionally, we may reach out via e-mail or text to confirm the removal of these upgrade items if it seems unusual. For example, you purchase 4 collars with engraved buckles, but someone one engraved buckle upgrade was deleted while the other 3 remain.

Similarly, if an upgrade remained in the cart after the parent product was removed, we will refund that item for you automatically.

To ensure your order is processed without delay, it's best to either leave a note in the Special Order Instructions box explaining briefly any deletions OR remove the items from the cart then revisit the product page and make the corrected selections to avoid confusion and delays.